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Returns & Exchange Policy
Online Returns & Exchanges
What is the Rodd & Gunn Returns Policy?
At Rodd & Gunn, your satisfaction is our guarantee. If for any reason you are not completely satisfied with your products purchased online, you may return items within 30 days of purchase, in original condition and with tags attached.
Due to hygiene standards and requirements, returns on underwear items will only be accepted provided they have not been worn or washed and are accompanied by the original receipt/tax invoice, packaging, and tags.
How do I return my online order?
Please complete the Exchange & Returns form enclosed on the back of your packing slip with your return details,
selecting your reason for return. Ensure to include your packing slip as proof of purchase with
your parcel and send to the return address at the bottom of the form. For returns within the US,
you will be supplied with a complimentary returns label.
When will I recieve my exchange or refund?
Please allow up to 2 weeks for Rodd & Gunn to receive and process your return. All returns are assessed by Rodd & Gunn to determine whether a refund/exchange can be honored.
Return postage cost
For returns within the US, you will be supplied with a complimentary returns label. The cost of return postage outside of the USA is the responsibility of the customer. The customer is responsible for any shipping charges along with any import fees, duties, or taxes. Rodd & Gunn is not responsible for any parcels lost in transit. To avoid this, we recommend the use of a trackable service. Please send to the return address at the bottom of the Returns & Exchange form.
Store Returns & Exchanges
Can I return my online purchase in store?
You may return, or exchange items purchased from www.roddandgunn.com at any of our retail stores (excluding concessions), or
alternatively, you may return the items to our Distribution Center by mail.
Products must be in its original condition with tags attached for a refund (less postage) or exchange within 30 days of receipt.
How do I return my online order in store?
To return in store, please take a digital or printed copy of your Tax Invoice that was emailed to you when your online order was initially dispatched, as proof of purchase.
What are the refund requirements?
For refunds, you will be required to present the same credit card that was used to make the purchase online. If you are not the card holder yourself, you will need to have the card holder present when the item/s are being returned.
How do I find my local store?
Go to the Store Locator page and filter "Store Type" by "Lodge". This will show you all retail stores that are able to accept returns or exchanges, providing the above conditions are met.
Faulty Items and Order Errors
Firstly, our apologies for any inconvenience this may have caused. Rodd & Gunn will accept the return of goods delivered that are faulty within 30 days of receipt. Our quality control team inspect all deliveries from our online store to ensure the goods you receive meet our exacting quality standards. However, in the rare occasion that you receive a faulty or damaged item/s please contact us at elodge@roddandgunn.com to advise on next steps and ensure that we rectify this for you as quickly as possible.
2 Year Guarantee
At Rodd & Gunn we marry the best of natural raw material with advanced technology, to create fabrics and clothes that uphold the best tradition of quality. We support this commitment with a 2 Year Guarantee against faulty workmanship on all our goods.*
*conditions apply