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SHIPPING

United States

Rodd & Gunn offers FREE Ground Shipping for all US Orders. We aim to dispatch all orders within 2 business days of the order being placed.

In the unlikely occurrence that your goods are lost or damaged in transit, please contact us within 10 business days at customerservice@roddandgunn.com. We will then launch a formal investigation with the courier company. Once Rodd & Gunn have received confirmation that the delivery has not been successful, customers will be offered either a full refund or replacement.

Rest of World

We aim to dispatch all international orders within 3 business days of the order being placed.

The following shipping methods are available to International Customers:

International Shipments ($ Calculated during Checkout): Ships via UPS and usually delivers within 7-10 Business Days.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Rodd & Gunn have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Please note that we can only deliver to a valid street address and that a signature is required for all UPS deliveries. Please allow up to 7-10 business days for international delivery. On occasion, delivery may take longer than 10 days dependent on the proximity to the receiving country.

If you suspect your order has been lost or damaged in transit, please contact us customerservice@roddandgunn.com. We will use the delivery information to make a claim with the courier. We will offer you the choice of a replacement or full refund, once we have received confirmation with the courier that delivery was not successful.