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TERMS & CONDITIONS

Terms of Use

These terms are issued by Rodd & Gunn New Zealand Limited (Rodd & Gunn) and are effective from October 13, 2008. They cover the use of our websites - roddandgunn.com, roddandgunn.co.nz, roddandgunn.com.au as well as any display states or microsites from these websites. Use includes visits to our sites, purchases on our sites, participation in our database and promotions. These terms of use apply to you when you use our websites.

Please read these terms carefully - if you need to refer to them again they can be accessed from the link at the bottom of any page of our websites.

About Us

This website is owned and operated by Rodd & Gunn.
If you wish to contact us please:

E-mail: online@roddandgunn.com

Telephone:
0800 100 085 - New Zealand toll free
1800 008 658 - Australia toll free

If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return.

Making a Contract with Us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, which indicates that a contract has been made between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.

An order is placed on our website via adding a product to the shopping bag and proceeding through our checkout process. The checkout process includes giving us delivery and billing details for your order, entering payment information and submitting your order. The final step is the confirmation of your order, which you are able to print as a receipt of your order. We will also e-mail you with confirmation of your order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

Payment Options

We currently accept the following credit cards:
Visa, MasterCard, American Express and PayPal.

Gift Cards

1.Introduction

These terms (Gift Card Terms) govern the use of Rodd & Gunn Gift Cards, Gift Cards and eGift Cards (Gift Cards) and constitute a binding legal agreement between Rodd & Gunn Australia Pty. Ltd. (ACN 003 714 458) (collectively, Rodd & Gunn, we or us) and the person purchasing, redeeming, attempting to redeem or otherwise in possession of a Gift Card (you). These Terms are to be read in conjunction with our Terms and Conditions and our other terms or policies available on our website from time to time at www.roddandgunn.com.

We require you to read these Gift Card Terms carefully before purchasing, redeeming or attempting to redeem a Gift Card. By purchasing, redeeming or attempting to redeem a Gift Card, you warrant and represent to Rodd & Gunn that you have read and agree to be bound by these Gift Card Terms. If you are giving a Gift Card as a gift, it is your responsibility to ensure that the recipient is aware of these Gift Card Terms

2.Expiry and Validity

Gift Cards expire three (3) years after the date of issue of the Gift Card, irrespective of when a recipient of a Gift Card may receive the Gift Card (Expiry Date).
Gift Cards are not valid after the Expiry Date and any amounts remaining or unused on the Gift Card are non-refundable.
When a Gift Card reaches zero (0) balance, it is no longer valid.
All Gift Cards remain property of Rodd & Gunn. Invalid Gift Cards may be destroyed by you or returned to Rodd & Gunn.
GST is not charged on the purchase of a Gift Card, however taxes are still applicable on any products purchased with a Gift Card and will be included in the purchase price and deducted from the Gift Card.
Gift Cards can only be redeemed in the Country and currency in which they were purchased.
Gift Cards are non-reloadable and may not be redeemed for cash. Gift Cards are not legal tender, account/credit/debit cards or securities and no transaction statements will be sent to you regarding your Gift Card.
Once purchased, Gift Cards cannot be reloaded and any amounts on a Gift Card cannot be increased.
You are not permitted to sell your Gift Card and you cannot obtain any cash advance with your Gift Card.

3.Purchase of a Gift Card

Gift Cards may be purchased both online and in Rodd & Gunn retail stores, excluding MYER & David Jones concession stores, and will be loaded in the denomination set out on the Gift Card.
Gift Cards are generally excluded from sale promotions and discounts unless otherwise specified by Rodd & Gunn. Gift Cards cannot be purchased using coupon codes or discounts, including Loyalty Club tiered discounts.
Once a Gift Card has been successfully purchased, the date of issue of the Gift Card will be recorded on the Gift Card, and/or the receipt of purchase and the Gift Card will be activated.
There may be a delay with the activation of the Gift Card after purchase, whereby purchases or balance enquiries may not be made for such period. Rodd & Gunn will not be responsible for such delay or any losses or damage arising from such delay.
Gift Cards are either sent the same or next day by Express Overnight Shipping. Please visit our Delivery page for shipping information.

4.Redemption on Purchases and Participating Stores

All Gift Cards, whether purchased online or in-store may be redeemed on online purchases in the Country labelled on the card and at participating Rodd & Gunn retail stores (Participating Stores), subject to the exclusions below.
Participating Stores: All Rodd & Gunn retail stores in Australia are Participating Stores except in stores of Rodd & Gunn concession stores such as our MYER and David Jones locations.
Excluded purchases: Gift Cards cannot be redeemed for the purchase of other Gift Cards.

5.Redemption

In-store: To redeem a Gift Card in-store, you must present the Gift Card at a Participating Store at the point of sale with the products that you wish to purchase, at the time of purchase. A Customer Team Member will assist you with the transaction.
Online: To redeem a Gift Card online, simply select ‘Gift Card’ as the payment method, placing the Gift Card number in the field and then select the ‘Submit Gift Card’ button. This will show the Gift Card amount redeemed and the expiry date. You then have an option to either enter a second Gift Card or fill in the credit card information below to settle the ‘Outstanding Balance’ of the order. Once this process is completed, you will receive an order confirmation email.
You agree that by redeeming a Gift Card, you authorise us to reduce the amount on your Gift Card by the value of the purchase. By redeeming a Gift Card, you agree that you are making a purchase subject to any conditions of sale as advised at the time of purchase.
If a purchase does not exceed the amount of the Gift Card, any remaining amounts will remain on the Gift Card and may be used on future purchases, valid to the same Expiry Date. Change will not be given for any remaining amounts on a Gift Card. If a purchase exceeds the value of the Gift Card, the remaining amount must be paid for using another payment method, such as cash or debit/credit card.

6.Balance

In-store: To check your Gift Card balance in-store, please ask at the register, you will need to have either your Gift Card or Gift Card number with you to check the balance.
Online: To check your Gift Card balance Online, you can do so during checkout, select ‘Gift Card’ as a payment option, place the Gift Card number in the field and then select ‘Submit Gift Card’ button. This will show Gift Card balance and expiry date.

7.Returns of purchases

Products that are purchased wholly or partially with a Gift Card may only be exchanged or returned in accordance with our Returns & Exchanges Policy.
Where a refund is issued for a product purchased wholly or partially with a Gift Card, you agree that any part of the purchase made by Gift Card may be refunded to the original Gift Card or alternatively, such refund may be provided in the form of any alternative Gift Card of the equivalent amount instead of other tender. Any amounts paid by other tender will be refunded in the same tender to the same account in which the purchase was made.
In-store: If the purchase was made in-store, you may present the product with your Gift Card and receipt at any Participating Store.
Online: If the purchase was made online, please return the item as per the instructions on your Tax Invoice to assist us with processing the request.

8.Returns or exchanges of Gift Cards

Gift Cards cannot be exchanged for a different denomination of Gift Card or for another tender, cash or discount.
Gift Cards cannot be returned or refunded for change of mind. Rodd & Gunn will accept returns for Gift Cards in accordance with our Returns & Exchanges Policy and the Australian Consumer Law where a Gift Card is faulty or damaged as a result of a manufacturing defect or otherwise due to Rodd & Gunn’s fault. Rodd & Gunn does not offer returns where a Gift Card is damaged due to fault of your own.

9.Lost or stolen vouchers

Rodd & Gunn is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
Gift Cards will not be replaced or refunded if they are lost or stolen or used without permission.
If a Gift Card is reported stolen, Rodd & Gunn reserves the right to cancel or void a Gift Card.

10.Cancellations and alterations

Once issued, you cannot cancel a Gift Card except if used, expired or otherwise cancelled by Rodd & Gunn.
Rodd & Gunn reserves the right to cancel, void or alter the balance of a Gift Card at any time without notice to you, including where a Gift Card is:
1. used for illegal purposes;
2. defrauded;
3. stolen;
4. defaced or mutilated;
5. altered;
6. issued in error; or
7. otherwise tampered with in any way.
Where Rodd & Gunn has cancelled or voided a Gift Card due to the fault or negligence of Rodd & Gunn, Rodd & Gunn will issue you with a refund or replacement Gift Card at Rodd & Gunn’s election.

11.Privacy

Our Privacy Policy applies to our collection of your personal information in relation to Gift Cards. Please ensure to read our Privacy Policy, which is available on our website.

12.Limitation of liability

You agree that you are responsible for the use and protection of your Gift Card and that you are liable for all transactions on your Gift Card, except to the extent that there has been fraud or negligence by Rodd & Gunn.
You have certain rights under the Australian Consumer Law which cannot be excluded and are not affected by these Gift Card Terms. To the maximum extent permitted by law, Rodd & Gunn excludes all other liability whatsoever to the you arising out of or in any way connected with these Gift Card Terms or your purchase or use of a Gift Card, including any liability for consequential or indirect losses of any kind, loss of profit, revenue or goodwill, howsoever arising and whether caused by breach of statute, breach of contract, negligence or other tort.
To the extent permitted by law, our maximum aggregate liability to you is limited to the purchase price of your Gift Card.

13.Variation and waiver

A provision of these Gift Card Terms or a right created under it, may not be waived or varied except in writing with the consent of each of the parties.

14.Severability

Any provision of these Gift Card Terms that is prohibited or unenforceable in any jurisdiction is to be severed from these Gift Card Terms in that jurisdiction to the extent of the prohibition or unenforceability. Such severability does not invalidate the remaining provisions of these Gift Card Terms nor affect the validity or enforceability of that provision in any other jurisdiction.

15.Governing Law

These Gift Card Terms are governed by the law of the state in which they are purchased. Each party submits to the exclusive jurisdiction of courts exercising jurisdiction there in connection with matters concerning these Gift Card Terms.

16.Amendments

These Gift Card Terms may be amended from time to time by Rodd & Gunn and the latest version will be published on the Rodd & Gunn website. It is your responsibility to keep up to date with these Gift Card Terms.
If you do not agree with such amendments, you may contact us within two (2) weeks of us publishing the amended Gift Card Terms and we will cancel and refund your Gift Card or provide an alternate resolution.
Any amendments to these Gift Card Terms will apply to all Gift Cards purchased or redeemed after the amendment date.

17.Contact

If you have any questions or concerns relating to your Gift Card or these Gift Card Terms, please contact us via the details listed on the Contact Us page of our website.

Pricing

All prices listed on www.roddandgunn.co.nz are in NZ$ and all prices listed on www.roddandgunn.com are in AU$. All prices are correct when published. However, we reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

All prices are inclusive of GST.

Errors, Inaccuracies & Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers and availibility. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).

Loyalty Club Program

Our Loyalty Club program is designed to reward your loyalty.

Our 3 tired program offers a large selection of benefits.

For more information, please click here.

Currency Calculations

The site's currency converter provides an approximate estimate for the purchase price of goods listed on Rodd & Gunn websites and includes the following currencies:

Canadian Dollar
Pound Sterling
Euro

The site's currency converter is to be used as a reference guide only. The exchange rate we use will be the prevailing rate on the day the order is charge to your credit card.

Website and Credit Card Security

We take website and credit card security extremely seriously, and always endeavour to provide a secure, safe platform on which to conduct online transactions. However, we accept no responsibility for any loss or misuse of personal information provided to us through this site. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the Internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting roddandgunn.com especially if you access from a shared computer.

Delivery Charges

New Zealand / Australia:
Rodd & Gunn offers free standard shipping for domestic orders, delivered to Australian & New Zealand addresses.

Please note that we can only deliver to physical street addresses and that a signature is required for all deliveries. If goods are lost or damaged in transit, please contact us within 7 business days at online@roddandgunn.com. We will use this delivery information to make a claim against the carriers. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our carriers that delivery was not successful.

Rest of World:

The delivery charge for international orders are calculated during the checkout process. You will be responsible for any local duty payable on receipt of your order; which includes any order sent as a gift, whereby the recipient will be responsible.

Please note that we can only deliver to valid street address and that a signature is required for all UPS deliveries. If goods are lost or damaged in transit, please contact us within 20 business days at online@roddandgunn.com. We will use this delivery information to make a claim against the carriers. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our carriers that delivery was not successful.

Delivery Period

We endeavour to ensure that orders for delivery to addresses within New Zealand and Australia arrive within 3 business days of the order being placed and disptached. We endeavour to ensure that orders for delivery to addresses outside of New Zealand and Australia arrive within 17 business days of the order being placed and dispatched.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order via the Track Your Order link at the bottom of every page of our websites; you will need your order number to do so.

Returns

Rodd & Gunn is dedicated to providing quality goods and services to our customers. We hope you will love what you have ordered, but if something isn't correct, please let us know.

Change of Size or Unwanted Goods

Rodd & Gunn will accept the return of unworn goods within 30 days of receipt. Please contact us at online@roddandgunn.com to obtain details of where to send your return item/s.

Please securely package and return the item/s to us in original condition, unworn and with tags attached. Ensure you include your packing slip as proof of purchase, and we will endeavour to replace your item/s or alternatively refund your purchase price (less postage) using the original payment method. For item/s exchange, once we have checked the availability of the requested goods, we will e-mail you to arrange the additional payment for the postage of these new item/s.

We will make every effort to ensure that replacement orders for delivery to addresses within New Zealand and Australia arrive within 5 business days of Rodd & Gunn receiving the returned item/s; the replacement postage fee being paid and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand and Australia arrive within 14 business days of Rodd & Gunn receiving the returned item/s; the replacement postage fee being paid and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy, ie whether you would like a refund or replacement and if replacement the exact details of what you would like, including the name, size and colour as per the information for that item on our website.

Unfortunately, your shipping and handling charges on these returns are non-refundable. Rodd & Gunn is not liable for the loss of garments being returned. To protect yourself, you may want to use an insured service to return your goods, as these remain the property of the customer until a confirmation email is sent to acknowledge our receipt of the item/s.

Supply Error

Rodd & Gunn will accept the return of goods supplied in error within 30 days of receipt. Please contact us at online@roddandgunn.com to arrange a free replacement delivery of the correct item/s, or we will refund your purchase price if out of stock.

We will make every effort to ensure that correction orders for delivery to addresses within New Zealand and Australia arrive within 5 business days of Rodd & Gunn receiving the returned item/s; and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand and Australia arrive within 14 business days of Rodd & Gunn receiving the returned item/s and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy. Please securely package your return item/s with supporting documentation.

Faulty Goods

Rodd & Gunn will accept the return of goods delivered that are faulty within 30 days of receipt. Our quality control team inspect all deliveries from www.roddandgunn.com to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us at online@roddandgunn.com to arrange a free replacement delivery, or we will refund your purchase price if out of stock.

We will make every effort to ensure that replacement orders for delivery to addresses within New Zealand and Australia arrive within 5 business days of Rodd & Gunn receiving the returned item/s; and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand and Australia arrive within 14 business days of Rodd & Gunn receiving the returned item/s and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy.

Please securely package your return item/s with supporting documentation.

Store Exchanges and Refunds

You may return or exchange a product bought on www.roddandgunn.com at any of our retail stores (excluding Myer & David Jones concessions and Outlet stores), within 30 days of receipt. Click our Stores link to find the store nearest you. Goods must be returned in original condition, unworn and with tags attached. Please ensure you have your supporting documentation as proof of purchase. Items that have been purchased from the 'Outlet' category pages of this website, can only be returned to Outlet store locations. Click our Stores link to find your nearest Outlet Store in either Australia or New Zealand.

For refunds, you will be required to present the same credit card that was used to make the purchase online. If you are not the card holder yourself, you will need to have the card holder present when the item is returned, so that they can accept the payment back onto their credit card. International orders outside New Zealand and Australia are only able to return items by post.

Gift Exchange

For gift exchange information please contact us at online@roddandgunn.com

For any additional information on our returns policy please contact us at online@roddandgunn.com or telephone:

New Zealand toll free - 0800 100 085

Australia toll free - 1800 008 658

If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return.

Our Guarantee

At Rodd & Gunn we marry the best of natural raw material with advanced technology, to create fabrics and clothes that uphold the best tradition of quality. We support this commitment with a 2 Year Guarantee against faulty workmanship on all our goods.

If it's not the best, we don't sell it.
If it's not perfect, we'll replace it.
If it's not guaranteed, it's not Rodd & Gunn.

If you have any queries relating to the guarantee of your purchase please contact us at online@roddandgunn.com.

New Zealand Made Luggage Guarantee

Guarantee applies to the original Rodd & Gunn purchaser only. Proof of purchase is required for any claim. Repairs and restoration are covered on product and performance issues, which does not include fair wear and tear. The customer has an obligation to maintain the luggage in reasonable condition.

Colours

We have made every effort to portray the colour of our goods as accurately as possible. However, because the actual colours you see depend upon the monitor you view our websites from, Rodd & Gunn cannot guarantee that your monitor's display of any colour will provide a completely accurate representation of our garment/s.

Intellectual Property

Rodd & Gunn owns many trademarks world wide including the English Pointer dog device. Rodd & Gunn protects its rights and does not permit anyone to copy, sell or publish any content or parts of this website for any public or commercial purpose without its express written permission.

Accessing Our Services

Other than connecting to Rodd & Gunn's website provider's servers by HTTP requests using a web browser, you may not gain access to Rodd & Gunn's website provider's servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on Rodd & Gunn's websites. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.

Disclaimer

Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us. Rodd & Gunn is not liable for any loss or damages suffered by anyone using this website or the content on this website for purposes beyond which Rodd & Gunn intended.

Hyperlinks

Links may only be established to any Rodd & Gunn site from any other site with the consent of Rodd & Gunn. Rodd & Gunn is not responsible for the content of sites linked to a Rodd & Gunn site, and will not be liable for any loss or damage suffered by the users of our websites when linking to other sites from our own sites.

Governing Law

Rodd & Gunn New Zealand Limited is the owner of this website and is the contracting party. Our Terms of Use are governed by New Zealand law under the jurisdiction of New Zealand courts.

Changes to these Terms of Use

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Privacy Policy

Introduction

Rodd & Gunn Lodges and www.roddandgunn.com are operated by Rodd & Gunn (“we”, “us”, “our”). We respect the privacy of our customers (“you”, “your”) and are committed to protecting your security and privacy.

Terms of Use

This privacy policy must be read in conjunction with our terms and conditions.

Collection of your Information

We collect information about you through our registers and website in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. We release account and other personal information only when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Rodd & Gunn, our users, or others.

Types of Information Collected

We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address, DOB) when you visit a lodge, our website, and register, when you place an order online, or make a purchase in a lodge. Rodd & Gunn save all information given with us online, contact us with a question or concern, or participate in a promotion. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.

Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.

How we use your Information

We may use your collected information in the following ways:

To process and fulfil your order, including sending emails to confirm your order status and shipment, along with customary business communications.
To verify your identity and to assist you if you have forgotten your username or password
To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.
To help us learn more about your shopping preferences and personalise this website in accordance with your preferences.
To analyse trends and statistics.
To improve or update our lodges, this website and our products / services.
To protect the security or integrity of our website and our business.
To respond to your enquiries and communicate with you if necessary.

You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request. Please contact us at online@roddandgunn.com if you wish to opt out of receiving communications from Rodd & Gunn.

Website and Credit Card Security

We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the Internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting roddandgunn.com especially if you access from a shared computer.

Linking to Third-Party Websites

When you click on links and banners on our site that take you to third party websites, you will be subject to the third party's privacy policies. While we support the protection of privacy on the Internet, Rodd & Gunn cannot be responsible for the actions of any third-party websites.

Changes to our Privacy Policy

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our services after any changes have been posted on our Website indicates your acceptance of those changes.

If you have any questions regarding our privacy policy or any other matter, please contact us at online@roddandgunn.com.

Security Information

This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’.

It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting roddandgunn.com especially if you access from a shared computer.

Click & Collect

What is Click & Collect?

Click & Collect is a complimentary service which allows you to collect your online order from your preferred Rodd & Gunn Lodge. Once your order is confirmed and ready for pick-up, the collection time is at your convenience.

If your order is placed before 2:00PM on a business day, you can pick up your order on the same day. We’ll send you an email as soon as it’s ready.

Why is Click & Collect not available in my closest store?

We are currently in testing phase for this new initiative, we endeavour to make this available to all stand-alone Lodges very soon.

How does Click & Collect Work?

Shop Online and choose from the great range available on the website
Add your chosen item/s to bag using the Click and Collect button on the product page. From the popup list, select a convenient store, click on ‘Continue’, and add the item to your bag.
View ‘My Bag’ to make sure ‘Pick Up Instore’ is selected as the ‘Delivery Option’ before proceeding to checkout.
You will receive an order confirmation email once the order has been placed. Orders confirmed before 2:00 PM on a business day will be available for same-day pick up, or on a future date of your choice.
You will receive a ‘Ready for Collection’ email when your order is ready to be picked up.
Visit your selected Click & Collect store with your ‘Ready for Collection’ email and personal photo ID. Once the team member has verified your transaction, you will receive your Tax Invoice via Email.

Where is Click & Collect available?

Click & Collect orders are available from selected stores only. If you have selected a postcode and the item is not available within that area you will receive this message ‘This item is not available in nearby stores. Please review your postcode and search again’. If your item is not available at your local store, you can still place the order and have it delivered to you.

When can I collect my order?

Your selected Click & Collect Store will contact you via email confirmation when your order is ready for collection. Orders placed before 2:00 PM on a business day will be available for same day pick-up or on a future date of your choice.

2 hour Click & Collect is available on items showing as 'In Stock' at your chosen Click & Collect store. Online orders are reviewed to assess potential risk, therefore there may be a short delay before the store processes your order. Orders are available to collect during opening hours of your selected store.

What do I need to bring along to pick up my Click & Collect order?

Please bring a copy of your ‘Ready for Collection’ email and photo ID.

How do I exchange my Click & Collect order?

Exchange is available upon collection of your order, or within 30 days based on the store returns policy.

How do I return my Click & Collect order for a refund?

You can return your Click & Collect order at the collection store. Please contact Customer Service if you require further assistance.

Can I try on my Click & Collect order upon collection? What if I change my mind?

All orders can be tried on in store upon collection. If you decide it in not suitable, you can request a refund or exchange in store.

Can I amend/change/alter my Click & Collect order at any point?

Unfortunately no changes can be made once your order has been processed online. However, you are welcome to exchange in store upon collection.

How long do I have to pick up my Click & Collect order?

Your Click & Collect order will be available for up to 30 days from the date of your ‘Ready for Collection’ email being sent.

Personalised Items

Which Rodd & Gunn items can I get Personalised?

The following items are currently available to be Personalised with the monogram embroidery.

We look forward to adding more items to our Personalised collection in the not too distanct future.

How many locations can I get with the Personalised monogram, on any 1 item?

You can choose 1 of the following locations:

Chest
Hem
Sleeve
Back (The Signature Cap Personalised only)

How many Characters am I allowed to get Monogrammed on my item?

5 characters in total and letters must be capitalised. The characters can consist of letters. Unfortunately numbers, special characters and full stops are not currently available.

Rodd & Gunn reserve's the right not to fulfil orders if containing profanity wording.

How long will it take for my Personalised item to be delivered to me?

Please allow 1 extra day for Personalised items to be dispatched.

Can I choose the Thread Colour of the Dog on the my Personalised Polo?

Sorry, not at this point in time. Only the monogram thread colour can be chosen at this time.

Can I Return or Exchange a Personalised Items?

Personalised items can not be returned or exchanged.

Can I Cancel a Personalised Order?

Once a Personalised order is placed on the website it cannot be cancelled.

Gift Card Giveaway

By taking part in the Rate and Review Competition, all participants will be deemed to have accepted and be bound by these Terms and Conditions and the Privacy Policy. Any violation of these Terms and Conditions may result in disqualification.
To the extent of any inconsistency between these Terms and Conditions and any other reference to this Competition, these Terms and Conditions prevail.
The Competition commences 00:01am AEDT on the first day of each calendar month and ends at 11:59pm AEDT on the final day of said calendar month (Promotion Period). Entries submitted and received by the Promoter after this time will not be accepted. The time of entry will in each case be the time which the online entry is received by the Promoter’s database, not the time of transmission by the entrant.

Eligibility

The Competition is open to Australian residents aged 18 years and over who enter during the Promotion Period.
This competition is a Game of Chance. The competition winners are picked by random. The participant does not need to show any skill, and all entries are equal.
Employees and contractors (and their immediate families) of Rodd and Gunn Australia Ltd. (Promoter or we), their subsidiaries and the agencies associated with this Competition are ineligible to enter. Immediate family means any of the following (whether natural, step or adopted): spouse, ex-spouse, de-facto spouse, child, parent, grandparent, uncle, aunt, niece, nephew, sibling or first cousin.

How to Enter

To enter the Competition, eligible entrants must, during the Promotion Period:
a. Submit a valid rating and written review about a product most recently sold by the Promoter in the post-purchase email delivered to the entrant.
b. Register their details including (but not limited to) full name, address, post code, telephone number and e-mail address.
Entrants may enter the Competition multiple times during the Promotion Period. Each entry must be a unique Rating/Review about a product currently sold by the Promoter and purchased by the entrant.
One bonus entry will be submitted into the competition if a submission includes a product photo.
The Promoter reserves the right, at any time, to verify the validity of entries and entrants (including an entrant’s identity, age and proof of purchase), and to disqualify any entrant whose entry is not in accordance with these Terms and Conditions or who otherwise tampers with the entry process. Manifest errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.
Incomplete, indecipherable or illegible entries will be deemed invalid at the Promoter's absolute discretion. The Promoter accepts no responsibility for any incorrect, incomplete, lost, late or misdirected entries.
If there is a dispute as to the identity or details of any entrant, the Promoter reserves the right to determine, at its sole discretion, the identity, or details of that entrant.
The Promoter’s decision is final, and no correspondence or communication will be entered into in relation to such decision or associated process.

Prize

There will be one Competition winner per month.
Each valid entry will be entered into a process of random selection. The winning entry will be the one selected from the random draw.
The prize draw will take place at Rodd & Gunn, Level M, 17 Albert Street Auckland 1010, on the following business day after the draw has been closed.
The Promoter reserves the right, at its discretion, to draw additional valid reserve entries and record them in order in the case of an invalid entry or where an ineligible entrant is drawn.
The winner will receive a Gift Card valued at AUD $300 (inclusive of GST).
The winner will be notified by email within 7 days of the draw. The winner’s name and the winning entry may be published on the Promoter’s Instagram and Facebook platforms, and in any other Promotional Material the Promoter deems relevant. Entrants consent to their details and entry being published in these circumstances.
The prize must be redeemed within 12 months.
The prize is not transferrable to The Lodge Bar Group, or any concessions associated with Rodd & Gunn.
Independent financial advice should be sought, as tax implications may arise as a result of accepting the prize.
It is a condition of accepting the prizes that the winner may be required to sign a legal release in a form determined by the Promoter at its absolute discretion.
Prizes, or any unused portion of a prize, or any part thereof, are not transferable, saleable or exchangeable and cannot be taken or redeemed as cash or equivalent. Prizes must be taken as offered and cannot be varied.
It is a condition of accepting the prizes that the winner must comply with all the conditions of use of the prize and the prize supplier’s requirements.
The prize will be delivered digitally to the nominated email address of the winner supplied in the Rate and Review email entry.
Rodd & Gunn gift card terms and conditions apply.

General

Entrants agree that they are fully responsible for the entry which they submit, including any entry content (such as text, images, photos and videos) and any accompanying comments (Submission).
The Promoter shall not be liable in any way for such Submission to the fullest extent permitted by law.
The Promoter may remove any Submission without notice for any reason whatsoever.
Entrants warrant and agree that:
a. They will not submit any Submission that is unlawful or fraudulent, or that the Promoter could reasonably deem to be in breach of any intellectual property, privacy, publicity or other rights, defamatory, obscene, derogatory, pornographic, sexually inappropriate, violent, abusive, harassing, threatening, objectionable with respect to race, religion, origin or gender, not suitable for children aged under 15, or otherwise unsuitable for publication;
b. They will obtain prior written consent from any person that appears or is personally identifiable in their Submission;
c. They will obtain full prior written consent from any person who has jointly created or has any rights in the Submission to the uses and terms herein;
d. Their Submission does not contain viruses and will not cause injury or harm to any person or entity; and
e. They will comply with all applicable laws and regulations, including, without limitation, those governing copyright, content, defamation, privacy, publicity and the access or use of others' computer or communication systems.
Entrants consent to the Promoter using the entrant's name and likeness in any media for an unlimited period without remuneration for the purposes of promoting this Competition (including any outcome) and promoting any products manufactured, distributed and/or supplied by the Promoter and their related bodies corporate.
Entry into the Competition is conditional upon the entrant’s approval of the Promoter’s Privacy Policy and the entrant agrees that by entering into this Competition, the entrant consents to the terms of the Promoter’s Privacy Policy, which can be assessed by visiting https://www.roddandgunn.com/au/privacy-policy.html.
Entries collected in Australia will be disclosed to the Promoter in New Zealand (Rodd & Gunn New Zealand Ltd).
Any cost associated with accessing the promotional website situated at www.roddandgunn.com/au is the entrant’s sole responsibility and is dependent on the Internet service provider used. The Promoter accepts no responsibility for entrants’ use (or attempted use) of the website. Entrants are also required at all times to agree to, and comply with, any terms and conditions imposed by the Bazaarvoice system which may be viewed at https://www.roddandgunn.com/au/terms.html.
If, for any reason, this Competition is not capable of running as planned, including, but not limited to, as a result of tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of the Promoter, which corrupt or affect the administration, security, fairness or integrity or proper conduct of this Competition, the Promoter reserves the right, at its sole discretion:
a. to disqualify any entrant who tampers with the entry process; or
b. to cancel, terminate, modify or suspend the Competition, as appropriate.
If this Competition is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter also reserves the right, at its sole discretion, to the fullest extent permitted by law:
a. to disqualify any entrant; or
b. subject to any written directions from a regulatory authority, to cancel, terminate, modify or suspend the Competition, as appropriate.
To the fullest extent permitted by law, the Promoter makes no warranties, representations or guarantees, express or implied, in fact or in law, as regards this Competition or the merchantability, quality or fitness for a particular purpose of any prize or any component of any prize.
The Promoter does not exclude any rights or remedies in respect of goods or services which cannot be excluded, restricted or modified by law. However, to the fullest extent permitted by law, the Promoter (including its officers, employees and agents) excludes all liability (including for negligence) for any personal injury or any loss or damage (including for loss of opportunity, business, goodwill or profits), whether direct, indirect, special or consequential, arising in any way out of the Competition, including, but not limited to, where arising out of the following:
a. any technical difficulties or equipment malfunction (whether or not under the Promoter’s control);
b. any theft, unauthorised access or third party interference;
c. any entry or prize claim that is cancelled, delayed, interrupted, diverted, late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter or otherwise);
d. any variation in prize value or specification to that stated or referred to in these Terms and Conditions;
e. any tax liability or similar charge incurred by the winner; or
f. use of a prize by the winner.
The Promoter assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of, entries or any other event beyond its control and, in these circumstances, the Promoter may, at its absolute discretion, cancel the Competition (without liability) and, if it elects to do so, recommence it from the start on the same conditions.
Without limiting any other terms herein, the entrant indemnifies the Promoter for any breach of the above terms, conditions or warranties.
All entries become the property of the Promoter (including any intellectual property rights comprised therein). All opt-in entries will be entered into a database and the Promoter may use the entrants’ names, addresses and telephone numbers for future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being paid, unless otherwise advised by the entrant. By opting-in, entrants confirm that they allow their details to be used for this purpose. If entrants no longer consent to their details being used for future marketing purposes, the entrant should contact the Promoter via the details set out below. Any request to update, modify or delete the entrant’s details should also be directed to the Promoter.
Entrants’ personal information may be disclosed to New Zealand and Australian lottery departments and the winner’s name published as required under the relevant lottery legislation. A request to access, update or correct any information should be directed to the Promoter.
This Competition and any issues relating to the construction, validity, interpretation and enforceability of these Terms and Conditions shall be governed by the laws of Australia.
The Promoter is Rodd & Gunn New Zealand Ltd. of Level M, 17 Albert Street, Auckland 1010.
If you have any questions regarding these Terms and Conditions, the Promoter may be contacted by email at online@roddandgunn.com. We will determine how any issues will be resolved.