TERMS & CONDITIONS

Terms of Use



These terms are issued by Rodd & Gunn New Zealand Limited (Rodd & Gunn) and are effective from October 13, 2008. They cover the use of our websites - roddandgunn.com, roddandgunn.co.nz, roddandgunn.com.au as well as any display states or microsites from these websites. Use includes visits to our sites, purchases on our sites, participation in our database and promotions. These terms of use apply to you when you use our websites.

Please read these terms carefully - if you need to refer to them again they can be accessed from the link at the bottom of any page of our websites.
 

About Us

This website is owned and operated by Rodd & Gunn.
If you wish to contact us please:

E-mail: online@roddandgunn.com

Telephone: 
0800 100 085 - New Zealand toll free
1800 008 658 - Australia toll free

If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return.
 

Making a Contract with Us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, which indicates that a contract has been made between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.

An order is placed on our website via adding a product to the shopping bag and proceeding through our checkout process. The checkout process includes giving us delivery and billing details for your order, entering payment information and submitting your order. The final step is the confirmation of your order, which you are able to print as a receipt of your order. We will also e-mail you with confirmation of your order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.
 

Payment Options

We currently accept the following credit cards: 
Visa, MasterCard, American Express and PayPal.

 

Gift Cards

Rodd & Gunn Gift Cards and eGift Cards can be used both online and instore in New Zealand and Australia (Rodd & Gunn stores or outlet stores), and cannot be redeemed Rodd & Gunn Myer concessions.
 

Pricing

All prices listed on www.roddandgunn.co.nz are in NZ$ and all prices listed on www.roddandgunn.com are in AU$. All prices are correct when published. However, we reserve the right to alter prices at any time for any reason. If this should happen after you have ordered a product, we will contact you prior to processing your order.

All prices are inclusive of GST.
 

Errors, Inaccuracies & Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers and availibility. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order). 
 

Loyalty Club Program

Our Loyalty Club program is designed to reward your loyalty.

Our 3 tired program offers a large selection of benefits.

For more information, please click here.
 

Currency Calculations

The site's currency converter provides an approximate estimate for the purchase price of goods listed on Rodd & Gunn websites and includes the following currencies:

  •                 Canadian Dollar
  •                 Pound Sterling
  •                 Euro

The site's currency converter is to be used as a reference guide only. The exchange rate we use will be the prevailing rate on the day the order is charge to your credit card.
 

Website and Credit Card Security

We take website and credit card security extremely seriously, and always endeavour to provide a secure, safe platform on which to conduct online transactions. However, we accept no responsibility for any loss or misuse of personal information provided to us through this site. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the Internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting roddandgunn.com especially if you access from a shared computer.
 

Delivery Charges

New Zealand / Australia:
Rodd & Gunn offers free standard shipping for orders over $200, delivered to Australian & New Zealand addresses. To apply for this offer the cart "Subtotal" must be over $200.

All orders under $200 will incur a $10 flat rate for shipping.

Please note that we can only deliver to physical street addresses and that a signature is required for all deliveries. If goods are lost or damaged in transit, please contact us within 7 business days at online@roddandgunn.com. We will use this delivery information to make a claim against the carriers. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our carriers that delivery was not successful.

Rest of World:

The delivery charge for international orders are calculated during the checkout process. You will be responsible for any local duty payable on receipt of your order; which includes any order sent as a gift, whereby the recipient will be responsible.

Please note that we can only deliver to valid street address and that a signature is required for all UPS deliveries. If goods are lost or damaged in transit, please contact us within 20 business days at online@roddandgunn.com. We will use this delivery information to make a claim against the carriers. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our carriers that delivery was not successful.
 

Delivery Period

We endeavour to ensure that orders for delivery to addresses within New Zealand and Australia arrive within 5 business days of the order being placed and disptached. We endeavour to ensure that orders for delivery to addresses outside of New Zealand and Australia arrive within 17 business days of the order being placed and dispatched.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order via the Track Your Order link at the bottom of every page of our websites; you will need your order number to do so.
 

Returns

Rodd & Gunn is dedicated to providing quality goods and services to our customers. We hope you will love what you have ordered, but if something isn't correct, please let us know.
 

Change of Size or Unwanted Goods

Rodd & Gunn will accept the return of unworn goods within 30 days of receipt. Please contact us at online@roddandgunn.com to obtain details of where to send your return item/s.

Please securely package and return the item/s to us in original condition, unworn and with tags attached. Ensure you include your packing slip as proof of purchase, and we will endeavour to replace your item/s or alternatively refund your purchase price (less postage) using the original payment method. For item/s exchange, once we have checked the availability of the requested goods, we will e-mail you to arrange the additional payment for the postage of these new item/s.

We will make every effort to ensure that replacement orders for delivery to addresses within New Zealand and Australia arrive within 5 business days of Rodd & Gunn receiving the returned item/s; the replacement postage fee being paid and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand and Australia arrive within 14 business days of Rodd & Gunn receiving the returned item/s; the replacement postage fee being paid and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy, ie whether you would like a refund or replacement and if replacement the exact details of what you would like, including the name, size and colour as per the information for that item on our website.

Unfortunately, your shipping and handling charges on these returns are non-refundable. Rodd & Gunn is not liable for the loss of garments being returned. To protect yourself, you may want to use an insured service to return your goods, as these remain the property of the customer until a confirmation email is sent to acknowledge our receipt of the item/s.
 

Supply Error

Rodd & Gunn will accept the return of goods supplied in error within 30 days of receipt. Please contact us at online@roddandgunn.com to arrange a free replacement delivery of the correct item/s, or we will refund your purchase price if out of stock.

We will make every effort to ensure that correction orders for delivery to addresses within New Zealand and Australia arrive within 5 business days of Rodd & Gunn receiving the returned item/s; and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand and Australia arrive within 14 business days of Rodd & Gunn receiving the returned item/s and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy. Please securely package your return item/s with supporting documentation.
 

Faulty Goods

Rodd & Gunn will accept the return of goods delivered that are faulty within 30 days of receipt. Our quality control team inspect all deliveries from www.roddandgunn.com to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us at online@roddandgunn.com to arrange a free replacement delivery, or we will refund your purchase price if out of stock.

We will make every effort to ensure that replacement orders for delivery to addresses within New Zealand and Australia arrive within 5 business days of Rodd & Gunn receiving the returned item/s; and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand and Australia arrive within 14 business days of Rodd & Gunn receiving the returned item/s and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy.

Please securely package your return item/s with supporting documentation.
 

Store Exchanges and Refunds

You may return or exchange a product bought on www.roddandgunn.com at any of our retail stores (excluding Myer & David Jones concessions and Outlet stores), within 30 days of receipt. Click our Stores link to find the store nearest you. Goods must be returned in original condition, unworn and with tags attached. Please ensure you have your supporting documentation as proof of purchase. Items that have been purchased from the 'Outlet' category pages of this website, can only be returned to Outlet store locations. Click our Stores link to find your nearest Outlet Store in either Australia or New Zealand.

For refunds, you will be required to present the same credit card that was used to make the purchase online. If you are not the card holder yourself, you will need to have the card holder present when the item is returned, so that they can accept the payment back onto their credit card. International orders outside New Zealand and Australia are only able to return items by post.
 

Gift Exchange

For gift exchange information please contact us at online@roddandgunn.com

For any additional information on our returns policy please contact us at online@roddandgunn.com or telephone:

New Zealand toll free - 0800 100 085

Australia toll free - 1800 008 658

If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return.
 

Our Guarantee

At Rodd & Gunn we marry the best of natural raw material with advanced technology, to create fabrics and clothes that uphold the best tradition of quality. We support this commitment with a 2 Year Guarantee against faulty workmanship on all our goods. This guarantee does not include goods purchased from our outlet stores.

  • If it's not the best, we don't sell it.
  • If it's not perfect, we'll replace it.
  • If it's not guaranteed, it's not Rodd & Gunn.

If you have any queries relating to the guarantee of your purchase please contact us at online@roddandgunn.com.
 

Colours

We have made every effort to portray the colour of our goods as accurately as possible. However, because the actual colours you see depend upon the monitor you view our websites from, Rodd & Gunn cannot guarantee that your monitor's display of any colour will provide a completely accurate representation of our garment/s.
 

Intellectual Property

Rodd & Gunn owns many trademarks world wide including the English Pointer dog device. Rodd & Gunn protects its rights and does not permit anyone to copy, sell or publish any content or parts of this website for any public or commercial purpose without its express written permission.
 

Accessing Our Services

Other than connecting to Rodd & Gunn's website provider's servers by HTTP requests using a web browser, you may not gain access to Rodd & Gunn's website provider's servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on Rodd & Gunn's websites. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.
 

Disclaimer

Our websites are intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us. Rodd & Gunn is not liable for any loss or damages suffered by anyone using this website or the content on this website for purposes beyond which Rodd & Gunn intended.
 

Hyperlinks

Links may only be established to any Rodd & Gunn site from any other site with the consent of Rodd & Gunn. Rodd & Gunn is not responsible for the content of sites linked to a Rodd & Gunn site, and will not be liable for any loss or damage suffered by the users of our websites when linking to other sites from our own sites.
 

Governing Law

Rodd & Gunn New Zealand Limited is the owner of this website and is the contracting party. Our Terms of Use are governed by New Zealand law under the jurisdiction of New Zealand courts.

Changes to these Terms of Use

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.


 

Privacy Policy



Introduction

Rodd & Gunn Lodges and www.roddandgunn.com are operated by Rodd & Gunn (“we”, “us”, “our”). We respect the privacy of our customers (“you”, “your”) and are committed to protecting your security and privacy.
 

Terms of Use

This privacy policy must be read in conjunction with our terms and conditions.
 

Collection of your Information

We collect information about you through our registers and website in an effort to improve your shopping experience, as well as communicate with you about our products, services and promotions. We do not sell or rent your personal information to third parties. We release account and other personal information only when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Rodd & Gunn, our users, or others.
 

Types of Information Collected

We may collect personal information from you (including, without limitation, your name, email address, phone number, and postal address, DOB) when you visit a lodge, our website, and register, when you place an order online, or make a purchase in a lodge. Rodd & Gunn save all information given with us online, contact us with a question or concern, or participate in a promotion. We receive and collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our site; and any search engine or inbound hyperlink used to reach this website. This information is used only for statistical purposes and in regards to how we may enhance the customer experience.

Our website uses "cookies," which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may be used to personalise your visits to this website, eliminate the need for you to repeatedly enter the same information, enable us to improve the content, reliability and functionality of this website, evaluate the effectiveness of the advertising on this website and track website usage patterns. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.
 

How we use your Information

We may use your collected information in the following ways:

  • To process and fulfil your order, including sending emails to confirm your order status and shipment,   along with customary business communications.
  • To verify your identity and to assist you if you have forgotten your username or password
  • To communicate with you and to send you information by email, postal mail or other means about our products, services and promotions, where you agree to receive such information.
  • To help us learn more about your shopping preferences and personalise this website in accordance with your preferences.
  • To analyse trends and statistics.
  • To improve or update our lodges, this website and our products / services.
  • To protect the security or integrity of our website and our business.
  • To respond to your enquiries and communicate with you if necessary.

You always have the choice not to receive marketing and promotional information. It is our policy to remove any member from our database or mailing list upon the members’ request. Please contact us at online@roddandgunn.com if you wish to opt out of receiving communications from Rodd & Gunn.
 

Website and Credit Card Security

We take website and credit card security extremely seriously, and always endeavour to provide a secure safe platform on which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the Internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting roddandgunn.com especially if you access from a shared computer.
 

Linking to Third-Party Websites

When you click on links and banners on our site that take you to third party websites, you will be subject to the third party's privacy policies. While we support the protection of privacy on the Internet, Rodd & Gunn cannot be responsible for the actions of any third-party websites.
 

Changes to our Privacy Policy

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. We encourage you to check this policy regularly for any modifications or updates. Your continued use of our services after any changes have been posted on our Website indicates your acceptance of those changes.

If you have any questions regarding our privacy policy or any other matter, please contact us at online@roddandgunn.com.


 

Security Information



We take website and credit card security extremely seriously, and always endeavour to provide a secure, safe platform on which to conduct online transactions. However, we accept no responsibility for any loss or misuse of personal information provided to us through this site. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the Internet.

This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’.

It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting roddandgunn.com especially if you access from a shared computer.

Click & Collect



What is Click & Collect?

Click & Collect is a complimentary service which allows you to collect your online order from your preferred Rodd & Gunn Lodge. Once your order is confirmed and ready for pick-up, the collection time is at your convenience.

If your order is placed before 2:00PM on a business day, you can pick up your order on the same day. We’ll send you an email as soon as it’s ready.

Why is Click & Collect not available in my closest store?

We are currently in testing phase for this new initiative, we endeavour to make this available to all stand-alone Lodges very soon.

How does Click & Collect work?

  • Shop Online and choose from the great range available on the website
  • Add your chosen item/s to bag using the Click and Collect button on the product page. From the popup list, select a convenient store, click on ‘Continue’, and add the item to your bag.
  • View ‘My Bag’ to make sure ‘Pick Up Instore’ is selected as the ‘Delivery Option’ before proceeding to checkout.
  • You will receive an order confirmation email once the order has been placed. Orders confirmed before 2:00 PM on a business day will be available for same-day pick up, or on a future date of your choice.
  • You will receive a ‘Ready for Collection’ email when your order is ready to be picked up.
  • Visit your selected Click & Collect store with your ‘Ready for Collection’ email and personal photo ID. Once the team member has verified your transaction, you will receive your Tax Invoice via Email.

Where is Click & Collect available?

Click & Collect orders are available from selected stores only. If you have selected a postcode and the item is not available within that area you will receive this message ‘This item is not available in nearby stores. Please review your postcode and search again’. If your item is not available at your local store, you can still place the order and have it delivered to you.

When can I Collect my order?

Your selected Click & Collect Store will contact you via email confirmation when your order is ready for collection. Orders placed before 2:00 PM on a business day will be available for same day pick-up or on a future date of your choice.

What do I need to bring along to pick up my Click & Collect order?

Please bring a copy of your ‘Ready for Collection’ email and photo ID.

How do I exchange my Click & Collect order?

Exchange is available upon collection of your order, or within 30 days based on the store returns policy.

How do I return my Click & Collect order for a refund?

You can return your Click & Collect order at the collection store. Please contact Customer Service if you require further assistance.

Can I try on my Click & Collect order upon collection? What if I change my mind?

All orders can be tried on in store upon collection. If you decide it in not suitable, you can request a refund or exchange in store.

Can I amend/change/alter my Click & Collect order at any point?

Unfortunately no changes can be made once your order has been processed online. However, you are welcome to exchange in store upon collection.

How long do I have to pick up my Click & Collect order?

Your Click & Collect order will be available for up to seven days from the date of your ‘Ready for Collection’ email being sent. 

Personalised Items



What Items can I get Personalised?

The following items are currently available to be Personalised with embroidery. 

We look forward to adding more items to our Personalised collection in the not too distanct future.

How many locations can I get with the Personalised monogram?

You can choose 1 of the following locations:

  • Chest
  • Hem
  • Sleeve

How many Characters am I allowed on my Personalised item?

3 characters is total.
These can be letters or full stops. Numbers and special characters are not currently available.

How long will it take for my Personalised item to be delivered to me?

Please allow 1 extra day for Personalised items to be dispatched. 

Can I choose the Thread Colour of the Dog on the my Personalised Polo?

Sorry, not at this point in time.

Can I Return or Exchange a Personalised Items?

Not at this time unfortunately. 

Can I Cancel a Personalised Order?

Once a Personalised order is placed on the website it cannot be cancelled.