The R&G Loyalty Club

LOYALTY CLUB TERMS & CONDITIONS

1. Upon agreeing to participate in the Rodd & Gunn Loyalty Club, an individual becomes a member of the program and is deemed to have accepted these Terms & Conditions.
2. *Qualifying purchase is exempt from the loyalty discount. A 10% discount will be applied to all future purchases, unless specified by Rodd & Gunn.
3. You may choose to receive a loyalty card to participate in our Loyalty club.
4. In our retail lodges, you may present the loyalty card, your name, or email address at the time of purchase to connect your purchase with your Loyalty Club account.
5. For online shopping you need to sign-in to your account. For first-time online users, who joined our Loyalty Club instore, your online account has been pre-created for you. To access it, click on the Loyalty Login link located in the top right-hand corner of the page and select the “Forgotten Password” link and enter the email address provided at time of sign-up, then click submit. An email will be sent to you with a link to update / reset your password for your Loyalty Club online account.
6. If you have any questions or concerns regarding the Loyalty Club, you may contact our loyalty department by e-mailing us at loyalty@roddandgunn.com.
7. There is no fee to enrol in the Loyalty Club.  Perks accumulated under the program are promotional and have no cash value.
8. Program spend excludes purchases at Myer and David Jones concessions and Rodd & Gunn wholesale.
9. Annual spend is calculated in local currency.
10.  All qualifying spend amounts per tier is after discounts and promotions have been applied, but inclusive of GST.
11.  Gift card purchases and alteration fees are not included when calculating annual spend.
12.  Your loyalty member discount is available in retail lodges, Myer & David Jones concessions or outlet lodges, unless specified otherwise by Rodd & Gunn.
13.  Loyalty club members spend is reviewed on a 12-month basis.
14.  Loyalty members are entitled to their tier discount on promotions and sale product unless otherwise stated by Rodd & Gunn.
15.  Free tailoring* includes hems of pants and cuffs of jackets for all non-sale products bought in a retail lodge.
16.  Free shipping is for Australian and New Zealand deliveries for Gold & Platinum Loyalty customers only.
17.  Rodd & Gunn may amend or replace these Terms and Conditions at any time. Rodd & Gunn will endeavour to notify all loyalty program members of any changes.
18.  By becoming a member of the Rodd & Gunn Loyalty Club you consent to the information you provide to be used for marketing purposes. Information concerning loyalty members is held in a database and is made available to all Rodd & Gunn lodges. All information collected is bound by our Privacy Policy
19.  A member can terminate their membership at any time by e-mailing us at loyalty@roddandgunn.com.
20.  A member can opt-out of email communications by selecting the unsubscribe link located at the bottom of each email sent.
21.  Loyalty Tier discounts are applied after promotional offers have been deducted to the items/order. The tier discount is then applied to the new order balance.