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Privacy Policy

 

Introduction

The Publisher

RODD & GUNN NETHERLANDS B.V. a company registered in Amsterdam (NETHERLANDS) under number 87014785 and whose registered office is located at Herengracht 280, Amsterdam, 1016 Bx, NETHERLANDS, is the owner and controller of your personal data.

The Publisher, which is part of a group of companies, is a company committed to protecting your privacy and personal data.

The purpose of this information notice is to explain to you how the Publisher collects, uses and communicates the information that you provide to us via our Website. Please read it in full before using this Website or sending us information about you.

We take the necessary measures to ensure a level of security of your personal data, in connection with and in accordance with the French Data Protection Act no. 78-17 of 6 January 1978 and the European regulation, the GDPR (General Data Protection Regulation no. 2016/79 of 27 April 2016). These information notice is drawn up in French. In the event that they are translated into one or more foreign languages, only the French text (read the French text here) shall prevail.

 

1 – Personal Data Protection Policy

1.1 – What is personal data?

Personal data can be defined as any information that makes it possible to directly or indirectly identify a natural person: name, postal or email address, telephone number and IP address are, for example, personal data.

1.2 – Who is responsible for collecting and processing the data of Rodd & Gunn?

The appointment of a Data Protection Officer reflects the Publisher’s commitment to the protection, security and confidentiality of its clients’ Personal Data. The person or organisation responsible for collecting and processing data is the person or organisation who sets the objectives and procedures for collecting and processing your personal data and who keeps a register of personal data. Your personal data are the subject of a register managed by the Controller and kept by a Data Protection Officer whose email address is: angelaw@roddandgunn.com

1.3 – What personal data do we collect?

Depending on the services used on the Website, the personal data collected and processed are mainly your choices and the settings of your device (in particular in relation to cookies and other trackers): your surname, first name, title, email address, postal address, telephone number, date of birth, information relating to your professional life, comments, your order and product selection history, your preferences and interests, as well as your connection logs (hereinafter the “Data”).

1.4 – When do we collect your personal data?

We collect information you voluntarily provide to us especially when:
  • You create or modify your customer account or user account in your dedicated space on the Website;
  • You place an order or take out a subscription on the Website;
  • You pay for an order or subscription;
  • You browse the Website, view products and use our services;
  • You take part in a game or a competition;
  • You contact our customer service;
  • You download any documentation relating to any of our products;
  • You request a product demonstration or quote;
  • You want to be contacted by a sales representative.

When you fill in fields, the mandatory nature of the information requested of you is indicated by an asterisk, as this information is necessary to fulfil our obligations to you, namely to provide you with a service or to enable you to purchase a product. If this mandatory information is not provided to us, we will not be able to provide you with what you expect.

Certain information, in particular technical information (your computer’s IP address) or information concerning viewing the Website and its features, is collected automatically by cookies as a result of your actions on our Website.

1.5 – How will we use your personal data?

We will use your personal data, in the context of the performance of the contract binding us, for one or more of the following purposes:

  • To carry out transactions relating to the management of our business relationships: contracts, orders, subscriptions, deliveries, invoices, accounting, management of your customer account, monitoring of our customer relationship, management of claims, outstanding payments and disputes;
  • To improve our products and services by inviting you to participate in surveys, studies, satisfaction surveys and product tests;
  • To improve your user experience on our Website and to benefit from the Website’s features and services;
  • To get you to participate in competitions or promotional campaigns;
  • For drawing up commercial statistics;
  • We use Google Analytics to analyse and draw up statistics relating to the viewing and use of the Website (number of pages viewed, number of visits and activity), of our services (articles read) and advertisements displayed on the Website;
  • To exchange our customer and prospect files with our partners;
  • To send you information and personalised newsletters about our products and services and their development, about our news, about your professional news:
    • certain newsletters that we send you are directly linked to your subscriptions and this information is an integral part of your subscriptions. If you choose to unsubscribe from these newsletters by contacting our customer service department, partial performance of the contract between us cannot be binding on us;
  • To characterise customer profiles and analyse your purchasing preferences; marketing analysis;
  • For the management of requests for access, rectification and objection.

1.6 – Who will be the recipients of your personal data?

  • Within the group of companies to which the Publisher belongs, the following may have access to some of your data: employees of the subscription, customer relations, administrative, accounting and management control, IT and marketing & sales departments.

Access to your data is based on individual and limited access authorisations. Personnel with access to personal data are subject to a confidentiality obligation (through a nominal and personal confidentiality undertaking).

  • Outside the group of companies to which the Publisher belongs, the service providers with whom we work for the management of your orders and subscriptions as well as for the performance of certain services that we offer you (invoicing, payment, collection, customer satisfaction, etc.) for the purposes mentioned above, and only within the limit necessary for the performance of the tasks entrusted to them. These service providers may contact you directly using the contact details you have provided us. We strictly require our service providers to use your personal data only to manage the services we ask them to provide. We also ask these service providers to always act in accordance with the applicable laws on the protection of personal data and to pay particular attention to the confidentiality and security of these data.

1.7 – Where are your personal data stored and are they secure?

Your personal data are stored either in our databases or in those of our service providers, which are located within the European Union or in a country whose Privacy laws have been approved by the European Union. The security of your data is very important to us. For this reason, we implement all appropriate measures to prevent as far as possible any alteration or loss of your data or any unauthorised access to it. On our websites, we manage your payment information, with the help of our partner ADYEN (in accordance with the “PCI” Payment Card Industry rules and the DSP2 SCA European rules), using methods that meet industry standards (such as “PCI DSS” / Payment Card Industry Data Security System).

1.8 – Will your personal data be transferred outside the European Union?

For the purposes mentioned above, we may transfer your personal data to companies located in countries whose personal data protection laws differ from those of the European Union (EU).

In this case, rigorous and appropriate organisational, procedural, technical and personnel-related measures ensure the security and confidentiality of your personal data as part of this data protection policy.

The United States, like any other country that is not a member of the European Union or the European Economic Area (EEA) in general, does not have regulations on personal data equivalent to European regulations. The full list of non-member countries of the European Economic Area (EEA) with data protection standards equivalent to those of the European Economic Area is available at the following address:http://ec.europa.eu/justice/data-protection/international-transfers/adequacy/index_en.htm.

Rodd & Gunn has put in place appropriate safeguards both within its group and with its suppliers that are not members of the EEA and are not Swiss (such as the standard contractual clauses approved by the European Union authorities available at http://ec.europa.eu/justice/data-protection/international-transfers/transfer/index_en.htm; and as updated from time to time by the European Commission or any other substantially equivalent safeguards in accordance with the applicable regulations in the EEA and Switzerland. Further information on these safeguards can be obtained by contacting the Data Protection Officer as set out below.

1.9 – What are your rights regarding your personal data?

You have the right to access, rectify and erase your personal data, as well as the right to restrict the processing and portability of your data. You also have the right to object on legitimate grounds to the processing of your personal data as well as the right to object to the processing of your data for marketing purposes. Finally, you have the right to lodge a complaint with the CNIL (French data protection agency).

You may exercise these rights at any time by contacting the Data Protection Officer at the following email address:angelaw@roddandgunn.com

1.10 – How long is your personal data retained?

Your personal data is retained for the time necessary to achieve the objective pursued when it was collected. For example, when you purchase a product online, we retain data related to your purchase, thus enabling us to perform the specific contract that you have accepted and we then retain personal data for a period enabling us to process or respond to complaints or requests for information concerning the purchase.

Your data may also be retained so that we can continue to improve your Customer experience with us.

The data collected about you will be retained for the period necessary to achieve the purposes described above, namely 3 years from the date of the end of the business relationship, i.e. the date of the last contact by the User.

Personal data about you may also be retained for longer under specific legal obligations or applicable statutory limitation periods, for example:

  • 1 year for connection logs from the last connection;
  • 13 months for cookies from their deposit on your computer or device;
  • 13 months for bank details, if you have accepted the card payment system hosted on an online sales site or a merchant application;
  • 3 years for customer identification data (last name, first name, email address, telephone number, etc.);
  • 6 years for tax documents;
  • 10 years for accounting records;
  • where applicable, the entire duration of litigation and until all means of appeal have been exhausted.

 

2 – Cookie management policy

2.1 – What is a cookie?

A cookie is a text file deposited, subject to the User’s choices, on his or her computer when visiting a site or viewing an advertisement. Its purpose is to collect information relating to the User’s browsing and to send the User suitable services to their device (computer, mobile or tablet).

Cookies are managed by a web browser and only the issuer of a cookie may read or modify the information contained therein.

2.2 – What is the purpose of cookies issued on the Website?

Optimise the presentation of the Website to the display preferences of the device (display resolution, operating system used, etc.) when visited by Internet users according to the hardware and the display or reading software included in their device,

  • Allow the User to access reserved and personal spaces on the Website, such as their personal account based on the information they provided when creating their account. By this means, the User accesses personalised content or content that is reserved for them.
  • Memorise information relating to a form that the User has completed on our Website (access to their account).
  • Draw up statistics and figures on the number of visitors to and use of the Website,
  • Adapt the Website’s advertising content to the User’s areas of interest resulting from their browsing data.

Management of partner cookies:

2.3 – What cookies are issued on our Websites by third parties?

Due to third-party applications integrated into the Website, certain cookies may be issued by other entities. These features allow content to be shared by users of the Website, such as the "Like" buttons of Facebook, or the "Twitter" and "Google+" buttons. We have no control over the process used by social networks to collect this information and invite internet users to read the privacy policies of these social networks.

Management of third-party cookies:

Please be aware that some cookies are exempt from the consent of website users and others require prior consent.

Here we directly quote the explanations given in France by the CNIL to enable you to understand (https://www.cnil.fr/fr/cookies-et-autres-traceurs/regles/cookies/comment-mettre-mon-site-web-en-conformite):

Trackers that are exempt from consent

These are trackers that are strictly necessary for the provision of an online communication service specifically requested by the user or trackers that aim to enable or facilitate the transmission of electronic communication.

These trackers include:

  • trackers retaining the choice expressed by users on the deposit of trackers;
  • trackers intended for authentication with a service, including those intended to ensure the security of the authentication mechanism, for example by limiting automated or unexpected access attempts;
  • trackers intended to remember the content of a shopping basket on a merchant site or to invoice the user for the product(s) and/or service(s) purchased;
  • user interface personalisation trackers (for example, for the choice of language or the presentation of a service), when such personalisation constitutes an intrinsic and expected element of the service;
  • trackers enabling the load balancing of equipment contributing to a communication service;
  • trackers enabling paid sites to limit free access to a sample of content requested by users (predefined quantity and/or over a limited period);
  • certain audience measuring trackers provided they meet certain conditions.

Trackers requiring the collection of prior consent, and in the event of agreement, the consent must be able to be withdrawn simply and at any time by the User:

All cookies not intended solely to enable or facilitate electronic communication or not strictly necessary for the provision of an online communication service at the express request of the user require the prior consent of the internet user. These may, for example, be linked to the display of personalised or non-personalised advertising (when trackers are used to measure the audience of the advertising displayed in the latter case) or to sharing features on social networks. In the absence of consent (in the event of a refusal by the user), these trackers cannot be deposited and/or read on the device.

2.4 – Your Choices Regarding Cookies

You have different ways to manage cookies. Any configuration you may undertake may change your browsing of the Website and the Internet in general and your conditions of access to certain services on the Website requiring the use of cookies.

Where applicable, we shall not be liable for the consequences associated with the degraded operation of our services resulting from our inability to save or view the cookies necessary for their operation and that you have refused or deleted.

How do you exercise your choices according to the browser you use?

For the management of cookies and your choices, please see the help section of your Internet browser:

Find out more about configuring Cookies herehttps://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser

2.5 – What Kind of Personalised Advertising do We do?

Depending on your browsing data and purchase history, personalised advertising banners may be displayed during your browsing of the Website.

If you do not want us to use your browsing history and/or purchase history for targeting and advertising purposes, you can configure your cookies or refer to the deactivation procedures for targeted publications visible in the banner.

 

3 - Changes to the privacy policy

The Publisher reserves the right to make any changes to this clause relating to the protection of personal data at any time. If this personal data protection clause is amended, the Publisher undertakes to publish the new version on its Website. The Publisher will also inform users of the amendment by email, at least 15 days before the effective date. If the User does not agree with the terms of the new wording of the personal data protection clause, they have the option of deleting their account.