24/7, 365 days a year Customer Service

The R&G E-Lodge

6th February 2019
24/7, 365 days a year Customer Service
Rodd & Gunn eLodge displayed on a computer, iPad and iPhone.

INTRODUCING THE

E-LODGE

 

Rodd & Gunn continues to raise the bar in experiential retail through delivering exceptional customer service, with the merge of both retail bricks and mortar and the digital world with the new e-Lodge. Customers are welcomed to either call or live chat with an experienced Rodd & Gunn sales assistant from one of our e-Lodge appointed destinations. Depending on the time of the day customers may be either talking to the team in Auckland, Melbourne or New York.

This initiative was introduced to offer the ultimate customer experience wherever they choose to shop or engage with the brand – whether it be online or traditional bricks and mortar. The trends are changing and the shift to digital and higher expectations of service saw the orchestration of this concept.

Rodd & Gunn strives to meet and exceed expectations of what customer care in the new world should be – ensuring world-class customer service with customers their number one priority.